WHAT TO DO WHEN YOU ARRIVE AT THE AIRPORT

ARRIVAL INSTRUCTIONS:

(for guests who booked in online group resort rate)

Upon arrival at the airport, go through immigration, claim your luggage and proceed through customs. Bypass the airport personnel offering third-party tourist services, and continue to exit the airport terminal where a blue shirt Amstar Representative representative will be waiting with a sign  The representative will advise location of your departure transfer

• Follow the exit signs to find your Amstar Representatives in the blue shirts outside the terminal
• They will greet you, check you in, and guide you to your transfer vehicle. 
• If you cannot locate your representative call Amstar immediately. Please DO NOT STOP INSIDE  the terminal’s arrival hall, as those inside claiming to by your transportation provider are timeshare sales representatives.
• Use this link to familiarize yourself with the airport and location of your Amstar
• Representatives https://www.amstardmc.com/en/airport-maps/. Once on the Amstar’s site select the airport you will be arriving in for a map to guide you to the Amstar desk/representatives.
• If your luggage is delayed, have one person from your group notify your representative or driver.

DEPARTURE INSTRUCTIONS:

• You must visit the Amstar Representative at your hotel the day after arrival to reconfirm your return transfer and get your pick-up time and location.
• If you are unable to locate the Representative, please call the Amstar office during normal business hours.
• Please be checked out and at your assigned pick-up location at least 15 minutes prior to your scheduled pick-up time.

If you cannot locate your driver, call the Amstar office immediately.

IMPORTANT

• In the unlikely event of a deviation to your original arrival or departure flight, please call Amstar immediately. Failure to notify Amstar will result in 100% penalty for your transfer.
• No changes are allowed within 2-5 (vary by hotel location) hours of your schedule pick-up time unless your flight is canceled. Rescheduling of transfers will be at Amstar’s discretion.
• This transfer is shared with other guests, making stops along the way.
• Amstar contact: +52 998 881 9500, available 24/7
• Please ensure we have your accurate arrival times. 
• Should those times change, please contact us so we can update the transfer company.

• A passport valid for at least 6 months past your intended stay is required for international travel.
• Canadian citizens are required to present a valid passport in order to enter and exit countries other than Canada.
• Canadian citizens without a valid passport will be refused entry and returned to Canada.
• If your passport is damaged in any way, you may be denied boarding and will be responsible for all costs associated with a new passport and replacement travel arrangements.
• The name on the identification that is provided must match the name on the boarding pass.
• It is the responsibility of you/passenger to be aware of, obtain and ensure the currency and validity of all documentation requirements for this trip.
• Such documentation may include a passport, visas, tourist cards, and affidavits for minor children, any vaccinations that may be required and other documents.
• Canadian citizens are not required to obtain a visa for the following countries:
  • Mexico
• Non-Canadian citizens are responsible for obtaining the appropriate documentation for the following countries. Such documentation may include a passport, visas, tourist cards, and affidavits for minor children, any vaccinations that may be required and other documents. 
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